Jay didn't miss a thing!
On a challenging deal Jay was on top of every step!
Dan Klement, Tucson
Jay and Hilary were outstanding!
Jay and Hilary were outstanding in helping me get my home ready to place on the market. During the sale and closing ran into a couple of bumps in the process and they helped me get over repair work. Outstanding before during and after the sale. A seller or buyer couldn't be in more capable hands!!!
Truly impressive team of realtors!
Jay and Hilary were invaluable in two different real estate transactions. First, they patiently helped us find the property that was right for us. That process took a long time. They encouraged us to keep looking until we found what we really wanted, responding immediately to our requests for showings and offering helpful insights and information about the many houses we visited. Their rapid response time was key to our being able to purchase a property that delights us--and that clearly delighted the other party who also made an offer on the first day of the listing. Jay and Hilary then went on to list the house we were selling and were able to generate two offers within the first five days. They coached us through the process of preparing the house, negotiating with the buyer, and then dealing with a difficult HOA situation. They were there to offer a calm perspective and to explain our options every step of the way. We were astonished at how attentive and understanding they were. Throughout both processes, Jay and Hilary were consummate professionals. They were knowledgeable, completely reliable, and always pleasant. We can't thank them enough for all of their help, and we would recommend them without hesitation to anyone looking to buy or list a house.
David and Jo Anne Behling, Oro Valley
We couldn't have imagined going through the home buying process with anyone else!
You guys were amazing. We couldn't have imagined going through the home buying process with anyone else!
Melissa and Rob R. , Oro Valley, AZ
We would have no hesitation in recommending the team of Jay and Hilary to our family or friends.
When we decided to buy a home, Jay and Hilary were recommended to us by our son, who had used them to sell their home and purchase their current home. In our search we worked with Jay. It was very evident that Jay had the knowledge of the communities we were interested in, and didn't try to push us into going over what we decided to pay. Also, once we had an offer accepted, we felt confident that Jay would guide us in all details; he made the home buying process as easy as possible. He was always available to answer questions when we called or emailed. He was very professional and personable. We would have no hesitation in recommending the team of Jay and Hilary to our family or friends.
Kathleen and Jim M. , Tucson, AZ
Loved Hilary's staging of our house! Thank you so much!
Jay and Hilary are the BEST!! Very responsive and helpful communication.......Loved Hilary's staging of our house! Thank you so much!
Cyndi and Glen M. , Oro Valley, AZ
Jay and Hilary, you are outstanding!
Jay and Hilary, you are outstanding! This is the second home you've helped me buy and I trust the two of you like family. Thanks for being reliable, honest, and forthright. You make home-buying painless!
Jennifer L. , Oro Valley, AZ
As far as communication goes- very top of the list!
This was our 2nd time using Jay and Hilary, first to buy a home, then 4 years later to sell one...I can verifiably say they were always excellent and professional in all aspects. We loved working with them. As far as communication goes- very top of the list! Always a return call or immediate text or email- even in the evenings and weekends. This was most important to us. They also made sure to utilize every aspect of the internet to the max- professional pictures, great listing details, and staging help. We had tons of showings and multiple offers within weeks. If they lived where we moved to- we would use them a 3rd and 4th.. well you get the point! They are simply a great team all around and really great people just to know! Thank you Jay and Hilary!
Jamie and Matt C. , Marana, AZ
Great service. Was always available to answer any questions or concerns we had.
Josette and Chris B. , Oro Valley, AZ
Diligent, punctual, courteous, honest, and his experience and knowledge capped off the Property Aces package.
The service Jay provided was incredibly professional and personal. I know I'm not his only client, but he always made us feel like we were. Jay is diligent, punctual, courteous, honest, and his experience and knowledge capped off the Property Aces package. His guidance, advice and patience allowed us to really work through the process as a family on choosing the right home within our budget. Jay really shined for us after we picked the the right home. The home buying experience was awesome compared to my last venture. The process was thorough, transparent, and really easy...the way it should be. Jay and Hilary are professionals. They know their stuff and they know how to treat people, and we are beyond happy with the service and friendship they provided our family.
Miho and Brian T. , Oro Valley, AZ
A true professional.
We thought Jay was fantastic. Always there to answer questions. Guided us thru a tough process in a very timely manner. Met all of our needs, Jay exceeded our expectations. A true professional.
Nancie and Jeff P. , Oro Valley, AZ
Very low pressure and would stick with us no matter how long it took to find a house.
We were referred to Jay by my son who said they were very low pressure and would stick with us no matter how long it took to find a house and that is exactly what happened. We are out of town buyers and Jay took care of all the leg work for us so we didn't have to make make extra trips to get the deal done. We were/are very happy with the service we received.
Laura and Michael L. , SaddleBrooke, AZ
Jay and Hilary are the best!
Jay and Hilary are the best! They helped us: -Sell our townhouse, in just 3 days!, -Negotiate the best deal for the purchase of our new home, -Was by our side to help us navigate the ocean of paperwork associated with sale and purchase, -Gave us smart advise regarding do's and dont's of buying and selling, -Even helped us with issues AFTER we closed on our new house. Jay and Hilary treat us like family, they return calls the SAME DAY, no matter how minor. Anyone considering buying or selling should run to Jay and Hillary at The Property Aces for service above and beyond!
Jack and Ellen D. , Tucson, AZ
Always answered our call and questions
Jay & Hilary always answered our call and questions. If they didn't know the answer, they had many contacts to get the answer from. They were pleasant to work with and Jay always looking out for a good deal. We are very happy with their service and would recommend them to a friend.
Mike and Annie P. , Tucson, AZ
Exceptional customer service with a personal touch.
Exceptional customer service with a personal touch. Hilary and Jay work together to make selling and buying a home a pleasant experience. Hilary and Jay put their clients needs first, making sure they understand every step of the process. They are both very special, caring people. I would highly recommend Hilary and Jay for your real estate needs.
Eileen and David D., Oro Valley, AZ
We liked Jay and Hilary from the start.
We liked Jay and Hilary from the start. They worked tirelessly for us and we would highly recommend them!
Jamie and Tony A. , Tucson, AZ
Surpassed our expectations
I have dealt with numerous realtors over the years both personally and professionally and never have I had the good fortune of meeting one that brings the combination of professionalism, integrity, personality, and plain hard work that Jay does. Being out of state we had to trust our realtor more than usual and Jay surpassed our expectations.
Tom and Jean M. , Oro Valley, AZ
Thank you for working so hard to get my house sold. And at the asking price as well.
Thank you for working so hard to get my house sold. And at the asking price as well. I greatly appreciated your flexibility in regards to the options for me in my situation and advising me on the things to fix around the house in preparation for selling.
Keith M. , Oro Valley, AZ
Excellent customer service!
I just wanted to send you an email to thank you for all you did with the selling of my house! After trying to sell my house with not one, but TWO prior real estate agents, you were able to get the job done in ONE day!! I cannot thank you and Hilary enough! It was a pleasure working with you and I appreciate you making this experience easier on me. Excellent customer service! They always got back to me within an hour!
Chandra D. , Oro Valley, AZ
We found Hilary and Jay to be the best of the best
We found Hilary and Jay to be the best of the best. They listened and Hilary returned our calls to her promptly. She was a delight to work with and Jay was efficient in getting our property details attended to. They dotted the I's and crossed the T's. Since we were in another city during the inspections and numerous other details, Jay and Hilary took care of EVERYTHING. We slept well knowing that Hilary and Jay were on the job!!
Ron and Iris L. , Oro Valley, AZ
Professional and personable
Professional & personable all through the process of finding a house and through the closing segment.
Bob R. , Oro Valley, AZ
Steve G. , Oro Valley, AZ
I had an excellent experience with Jay!
I had an excellent experience with Jay! Jay was always there. He kept me informed on all aspects and let me know what my choices were each step of the way. He also has an excellent understanding of contract law which helped reduce a lot of the stress involved. He stayed calm through all the last minute stress. I highly recommend Jay! You will not be disappointed!
Tricia S., Tucson, AZ
Jay is “The Best REALTOR® I Have Ever Worked With!
In the past my husband and I had sold and bought a home without an agent, so this time around we were skeptical of what a REALTOR® could really offer us (after we had gone through the ropes all on our own before). However, in this market I couldn’t be more pleased and grateful that we found Jay! He was critical to getting this deal closed and remained client-centered the whole process! After working in the periphery of the real estate business for years, I can honestly say Jay is “The Best REALTOR® I Have Ever Worked With!” he’s smart, honest. Works incredibly hard and actually answers his phone! Now I can see the worth of an agent and their commission, he earned every bit and more! Thank you Jay, for being a great agent, but also a great guy through all of this! We are certainly going to recommend him to all we know!
Jamie and Matt C., Marana, AZ
if you are interested in a hard-working REALTOR® there is no one better
I have already referred family members to Jay. I would say if you are interested in a hard-working REALTOR® there is no one better.
Angela and Joe D., Tucson, AZ
We were so pleased to have to have worked with Hilary!
We were so pleased to have to have worked with Hilary!! She made this entire process a pleasant experience. She listened to all our requests, always put our interest and needs first, kept us informed and guided us through the whole process- but most of all, she took the time to find us the right home. We love our new home and are so grateful to Hilary for helping us find it. We would not hesitate to work with her again and highly recommend her.
Irene and Dave S., Tucson, AZ
The speed at which the property sold is a credit to the hard work you both did and the guidance and counseling you provided to us.
On behalf of myself and my siblings we offer sincere congratulations and thank you for a job well done! We knew the first time we met you both that we had chosen the right agents to sell Dad’s house. The speed at which the property sold is a credit to the hard work you both did and the guidance and counseling you provided to us. It was an amazing experience. In my six years of selling California real estate I have never had a listing sell like this one did. You both know your market and used that knowledge to our advantage. With eight individual owners this could have been a messy transaction. Working closely with the escrow/title company was absolutely required and the results were outstanding. We appreciate your patience and your willingness to accommodate the seller’s smallest request. If you both are ever in Monterey County California please give us a call and we can enjoy a great dinner in Carmel or Monterey with a view of the Pacific Ocean. Best wishes to you both.
Jim C., Tucson, AZ
You have been, by far, the best/nicest/most helpful agent
Hi Hilary, We have finally finished digging out from under all the boxes and wanted to drop you a line to thank you! You have been, by far, the best/nicest/most helpful agent we have ever had, and we would recommend you to anyone moving to the area. You seem to have a grasp on what people are looking for and the knowledge and understanding to know how to get it.
Rebecca and Douglas H., Oro Valley, AZ
Jay and Hilary are by far the best agents we have had experience with
We have bought and sold many houses over the years. Jay and Hilary are by far the best agents we have had experience with. They are literally there for you every minute and every step of the way. In my experience Hilary and Jay take the profession of real estate sales to a whole new level. They both helped us buy the home of our dreams, and also sold our townhouse- very quickly at full asking price during a very rough market.
Peggy and Mark N. , Tucson, AZ
Jay was great to work with
Jay was great to work with. My wife was across the country for most of the process and Jay was able to keep her informed with his solutions like YouTube, real-time videoconferencing, and through the PropertyAces website. His patience, contacts in the industry and creativity landed us our ultimate dream home!
Mike R., Tucson, AZ
Hilary, you are a true professional!
Hilary, you are a true professional! We had numerous requirements for our new home, and since we intend to live there for a very long time, we knew that this search would be a huge project. Your ability to be readily available and responsive was a huge comfort in helping us to relax, and gain the clarity and knowledge that has been key in our success. It is abundantly obvious that you have made a serious focus to gain solid knowledge of the real estate market, and a high degree of professionalism. Purchasing a home is a large financial and emotional decision. Finding the right fit with a real estate agent is so important. You have helped us in ways that we did not even imagine we needed. You have shared so many tools to help us along the way. The videos that you made of homes for us, helping us to understand the areas that we were looking at, referring back to our wish list to help us clarify our needs and our wishes, looking at the trade-offs, and surely you helped to keep us focused and calm. Whenever there was something to be investigated, or clarified, you told us what you would do, and then you did it. When you presented information it was clear, and to the point. You went out of your way to increase our knowledge and understanding, and gently introduced thoughts for consideration, and then tied everything together. These are serious skills for a professional, and we are so grateful to you. We look forward to selling our previous home with you once the updates are completed.
Debra-Ann S., Tucson, AZ
Without hesitation we whole-heartedly recommend Hilary to represent you
We recently worked with Hilary Backlund on the sale of a house, and we found the level of service she provided to be of the highest caliber. Hilary’s professionalism, knowledge, and skills were illustrated by the excellent guidance and advice she provided throughout the entire process, by her development and execution of a creative marketing plan, and by her excellent communications and her thoroughness in making sure that all phases of the sale were completed as efficiently and smoothly as possible. We also found Hilary to be a person of the highest integrity and feel that she truly had our best interest in mind. Hilary repeatedly went the extra mile for us. Without hesitation we whole-heartedly recommend Hilary to represent you in your real estate transactions.
Brett and Rhiannon L., Oro Valley, AZ
Words do not describe how awesome Jay and Hilary are!
Words do not describe how awesome Jay and Hilary are! We are so, so satisfied with our experience of this dynamic real estate team! Their expertise, communication, marketing strategy, and professionalism were second to NONE! We highly recommend them to anyone. We had 3 months to sell our house on a contingency plan, and these two rock stars sold it in 2 months and 9 days. It was such an amazing experience!!!
Beth & Tara E., Catalina, AZ
Jay Lotoski is a true professional who is very responsive
Jay Lotoski is a true professional who is very responsive to his clients’ needs and wants during the buying process. He understands the market and pricing in the Tucson area and its surrounding suburbs. Specifically, he helped us negotiate a deal when the sellers became non-responsive during the bidding process. He is very knowledgeable regarding the real estate contract and the process leading up to and including the closing process. He scheduled all the various contractors during the inspection phase of the contract. No one is more responsive than Jay regarding answering questions or concerns via text, email, and phone. He is also an expert in the latest tech real estate tools like apps and websites. He also has a pleasing personality and sense of humor. Note: Hilary also helped in the selection process of our new home and always kept current on our negotiation process. So having Jay help us buy a home really involved not just one, but two exceptional real estate professionals. We have experienced a number of real estate transactions, and I would recommend Jay to anyone who is buying a home in the Tucson area.
Bob Z., Oro Valley, AZ
Hilary and Jay are exceptional agents
Hilary and Jay are exceptional agents. They are both professional, detail-oriented, friendly and accommodating. I always felt they had my best interests in mind and I counted on them for good, solid advice. Hilary and Jay went above and beyond in helping me navigate the home-buying process, including providing recommendations for everything from mortgage lenders to handymen. They followed through and followed up on every aspect of the deal and were strong negotiators on my behalf. They did everything a buyer could ask for — except help pack!
Cindy C., Tucson, AZ
They were able to sell house in less than a month
They were able to sell house in less than a month when previous agent did not in 6 months.
Brad F., Tucson, AZ
This husband and wife team epitomizes
This husband and wife team epitomizes what teamwork is all about. They made sure that they were always available for all of my needs. They treated me like I was a family member and treated me accordingly, with respect and definitely had my best interest at all times. They went above and beyond in making sure I got the place that was a perfect fit for me. They even provided added value in a way I did not expect and most certainly I was very grateful for. I certainly endorse this two in the highest degree and will send all of my friends and family who might be in the market their way.
Joe T., Tucson, AZ
Jay and Hilary did an excellent job
Jay and Hilary did an excellent job of helping us find a home. They took the time to get to know us and the type of home we were looking for. They knew the area’s we were looking in very well. Their patience with our moving situation was great and they were able to accommodate our schedule. This greatly relieved the pressure of moving. I would buy another home from them again and will recommend them to my friends. Thanks Jay and Hilary!
Rich Z., Oro Valley, AZ
Best experience with a REALTOR
Best experience with a REALTOR® that we have ever had. And we have had quite a few!
Carole and Ron M., Oro Valley, AZ